NO ASSISTANCE NO FEEDBACK, NO EXPLAINATIONS!!

Good Day <br> <br> Please assist. I am tired of calling the Call centre and receiving no assistance or answers to my Questions. This is very Frustrating. If I cannot get answers or help asap (TODAY) I will contact Hello Peter with a complaint!!<br> I have 2 Contracts with MTN which are on a debit order every month for the past 5-6 Years. My Debit order comes off on the 31/ 01 Of Every Month. We are on the 03 Dec 2015 and My Debit order for November has not come off. My Bank has said it is not an issue from their side. I have called MTN 808 and was told it shows no issue from their side and they are not sure why. I asked to be transferred to someone in Accounts and was told that they can't transfer, don't have a number to give me that I can call. REALLY??<br> I Called 808 again hoping that someone with Experience would assist, the Lady then told me that there is a credit Note on my Account from October and that I am not paying anything for November?? <br> I asked what the Credit Note was for and she could not tell me... I have gone online to check my statements and it shows a credit note but no description.. I Pay R1127 My statement shows R700 odd owed but no debit and no answers.