No assistance, no communication.

Having not used my number in a while, to do a sim swap, I was instructed to bring an affidavit to an MTN Store, which I did. Went through the whole process of security questions which I passed, then waited the hours required for completion.

A week later, with no comms from MTN, I didn't have my number back, and instead, I was told at the store that the phone I lost my sim with, was not the one my sim was last used in. This, I was told, would be queried with the technical department. A month later, still, no assistance, and customer care tells me to go back to the store for assistance.