No assistance in ***** case

My uncapped network was stopped on Sunday the 2nd December. When I enquired from customer care I was told I upgraded of which I never did and this was *****. I was requested to send to the ***** department a affidavit and a copy of ID so they can investigate the *****. This I did at three rivers branch where I was told it would take about 3 days. I still have not heard anything from any person regarding the progress. No attemp is made to resolve my issue. Maybe I should open an SAPS case and sue MTN for committing ***** by upgrading my Co tract without my permission and a *****elant copy of ID.