No assistance given, poor customer service.

I am very unhappy, I cancelled my MTN contract and requested that they move me over to prepaid. It has been more than 24 hours and my line is still barred, I am unable to make any outbound calls from my device, not even emergency numbers can be contacted. I have no way of calling customer service as the line is blocked and when contacting them from an alternative phone they drop the line.

By far the worst customer service experience, I am considering changing networks and will take my business somewhere else.