1 reviews | Active since Mar 2009
No assistance given
I use an external Poynting antenna to access the internet from the rural area I live due to poor signal.. I cannot access it without. When I attached the antenna to the Fastlink E367 modem after a thunderstorm I broke the modem antenna plug. The MTN store said they don't sell any more modems that use an external antenna. I must get it repaired at a cellphone shop or goto a PC shop. I phoned MTN Online and they refused to assist me as they said my account is in arrears which I know nothing about since I changed my contract in December. As far a I know the debit order is active, I have received no sms's nor emails of this problem. I also get no statements sent to me anymore.<br> This is shocking service, if you stay in a rural area don't use MTN.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The debit order is working fine on your account. There is an amount of R55.95 outstanding on the account. I will request the credit controller to look into your account and give you feedback. Once that is sorted you may try the online shop again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The debit order is working fine on your account. There is an amount of R55.95 outstanding on the account. I will request the credit controller to look into your account and give you feedback. Once that is sorted you may try the online shop again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,