No assistance from RETENTION department

I request a pre-cancellation quote on the 18th of June for *** at customercare and retentions. I did mention that I'm deaf and can't contact the call centre. Reference number *** Last week I send a message on your facebook page (messenger) as well, and the respond was it is escalated and that I must send a request to retentions.

I can't wait any longer. Please assist urgently.

Regards W van Jaarsveld