NO ASSISTANCE FROM MTN

On 14 March 2022 I went to the branch in Greenacres PE for them to unblock my line as it was blocked and i didnt know the reason because i was up to date with my contract. They sent me to a data specialist which logged a call with ref no *** and told me that i was subscribed to contents play @ R199 p/month. I asked him to cancel the subscription as i didnt have knowledge of. He did and gave me WASP no which i have been calling until now but i cat get through to them.

15 March 2022 called again for feedback and got ref no ***.

12 April 2022 went to the store for my line to be unblocked, because MTN blocks it every month because I am not willing to pay something I dont know of. A consultant logged for urgent assistance on this matter and ref no is 1-*******

29 April 2022 I called 135 for follow up got a ref ***. I asked to speak to a manager and he said he will email WASP himself because I told him I cant reach their line. The manager said I should expect response on the 3rd May 2022. Until today I havent heard from them.

12 May 2022 I went to a store again for them to unblock my line. Ref ***. They were unable to unblock it and I called 135 again they said they cant unblock it unless I pay the amount of R1090.

This is my last month for the contract but I cant upgrade or cancel it because of the billed amount. It keeps on appearing on my invoice every month but it was cancelled. I was given an USSD to cancel subscriptions and i followed all instructions and cancelled all subscriptions but every month its on my invoice and the bill is increasing.

No one is able to assist me