LH
Lezle H
1 reviews | Active since Nov 2013
06 Nov 2015, 14:43
No assistance from call centre
Good Day <br> <br> I had a query with MTN and when calling the call center to log the compliant they did not assist me.<br> <br> I bought 3 x R30 airtime vouchers and punched it in after making one call i could not make any further calls and I did have an airtime balance. When raising the issue with the call center agent she said that she is unable to assist me as it is a technical issue on my side.<br> <br> I see this as unprofessional as this was not a technical issue as she mentioned to me that there were several other complaints as this one. I'd appreciate it if MTN could please solve this query.
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MTN South Africa's replyOfficial
07 Nov 2015, 08:29Hello LezleH,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that if you cannot make calls and you get an error message that says you have insufficient airtime , it means that you need to turn off your mobile data when making calls. If you are getting a different error message and you are still unable make calls kindly contact 808 and give them the error message that you are getting and they will need to log a request for an investigation.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that if you cannot make calls and you get an error message that says you have insufficient airtime , it means that you need to turn off your mobile data when making calls. If you are getting a different error message and you are still unable make calls kindly contact 808 and give them the error message that you are getting and they will need to log a request for an investigation.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply07 Nov 2015, 08:29
Official
Hello LezleH,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that if you cannot make calls and you get an error message that says you have insufficient airtime , it means that you need to turn off your mobile data when making calls. If you are getting a different error message and you are still unable make calls kindly contact 808 and give them the error message that you are getting and they will need to log a request for an investigation.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that if you cannot make calls and you get an error message that says you have insufficient airtime , it means that you need to turn off your mobile data when making calls. If you are getting a different error message and you are still unable make calls kindly contact 808 and give them the error message that you are getting and they will need to log a request for an investigation.
Regards
Nompumelelo
REQ:***