No assistance for porting

I am struggling to port my number to MTN prepaid.<br> <br> I have been trying since Wednesday 29 July. I went to an MTN store to buy and RICA a card. Due to issues with SMS porting they told me to go back to the store and get the port done. This did not work. MTN then told me to go buy and rica another sim card. This also did not work. I was then told to complete a porting form and send it back to MTN with copy of ID and proof of residence. The port did not go through on Friday 31st July. On Saturday morning I call MTN again, they cannot explain why the port did not go through, They assured me it would go through on Saturday night, 1st Aug. I was given reference number ***. The number has still not been ported. I have wasted many hours back and forth between MTN stores and on the phone with MTN. I have also has to waste money on bundles on another network because I have not been moved to MTN. Overall service from MTN has been terrible with them making me jump through a lot of hoops.