1 reviews | Active since Aug 2014
No Assistance & Feeback
I am extremely disappointed at MTN for not assisting with my change from a contract package to prepaid. I went to the Sandton City branch on Friday 11.09.2015 and asked to cancel my contract and migrate it to a prepaid account.<br> I was told that this would take 2 working days, which I understood. It is Wednesday now and I have not received any feedback whatsoever, instead my monthly bill keeps increasing which is shocking as I dont make calls. I can't even load airtime or data as I was told I would forfeit it. Now I have 30mb which i have to somehow survive with for days.<br> I have been with MTN for years and years and never not once have I ever had such problems. I am definitely changing to another network because clearly loyalty means nothing to MTN!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,