LM
Lizette M

1 reviews | Active since May 2009

20 Jan 2016, 09:39

NO ASSISTANCE DURING VISIT TO STORE

I WALKED IN TO THE MTN SHOP AT SECUNDA MALL YESTERDAY TO ENQUIRE ABOUT MY UPCOMING UPGRADE. THERE WERE 2 ASSISTANTS IN THE SHOP, THE ONE WAS BUSY PACKING THE SHELVES AND THE OTHER ONE WERE LAYING ON THE COUNTER, HAVING A CHAT WITH A FRIEND, TOTALLY IGNORING ME WAITING TO BE ASSISTED.<br> <br> I WAITED FOR APPROXIMATELY 5 MINUTES, SHE IGNORED ME TOTALLY AND CARRY ON TALKING TO HER FRIEND. I DECIDED TO WALK OUT, SINCE I AM THE CUSTOMER, RESPONSIBLE FOR HER EARNING A SALARY AND SHE DID NOT EVEN LOOK IN MY DIRECTION.<br> <br> IF THIS IS WHAT IS GOING TO WAIT FOR ME WHEN UPGRADING MY CELLPHONE, I AM OF THE OPINION TO RATHER CANCEL MY CONTRACT WITH MTN WITH IMMEDIATE EFFECT. THIS IS THE SECOND COMPLAINT THAT I LODGED ABOUT MTN, AND THEY DID NOT EVEN BOTHER TO SOLVE THE PREVIOUS ONE, SO I HOPE AND PRAY THAT THIS ONE WILL NOT GO THE SAME ROUTE.<br> <br> BY SECOND THOUGHTS, I THINK I SHOULD CANCEL THE CONTRACT WITH IMMEDIATE EFFECT BECAUSE NONE OF MY PREVIOUS QUESTIONS COULD BE ANSWERED TO MY SATISFACTION

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jan 2016, 09:57
Official
Hello mar93151,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been done for store compliant to be handled internally. Upgrades can also be done online or over the phone for that personal convenience. Please dial *** and select option 1 or visit our MTNSP website for that complete breakdown on package and handset .


We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.