No assistance at MTN Retention department

Git this email After a month where I emailed a request to the Retention department.

I called 4 times - waiting up to 10min per call and could not get anyone to assist - pathetic

Email:

Yello Jan ,

We sincerely apologize for the delayed response, we are constantly looking at means to improve our service delivery.

Please be an attempt to contact you was made by MTN Retentions regarding cancellation. Please note that due to data protection we are unable to access your account unless we have authorization to do security check, Kindly contact MTN Retentions Department on 083 135 or 135

Warm Regards, Matlakala Tefu