NO ASSISTANCE AT ALL

*** MTN doesn't care about its customers, I have a problem with this service provider. After my previous review on this platform about MTN, instead of receiving my GOLD phone, I received a blue phone , no explanations , no apologies for months of having no phone.. A two-page FINAL NOTICE of outstanding balance due and still I can't get anyone to explain to me as to how do I pay for the services I didn't utilise. I have called them to come get it and bring me the Gold colour iPhone that I asked for.

I am very ready to cancel my contract, but, first I don't need this Blue iPhone, I need to see my first payments reflecting on their notice. As far a I know I didnt have a phone from the 29th of May to this date, I paid the access fee they requested, and told them which colour my phone was and still need.

I have been on the phone for hours,no assistance, their outlets are useless.