No assistance as multiple complaints are done
<p>I cancelled my contract about an year and a half ago. I payed the penalty fee. The contract was not cancelled as my account started to be debited again. After many shop visits and phone calls to the helpline the contract was cancelled after a few months. My money was never payed back as it was an mistake on their side. I am sick of getting no feedback from MTN as they owe me a good deal of money. The service experienced was beyond poor. My number was (060) - 504 - 0617.</p>
Good afternoon Tiekie
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have your account reconciled. All necessary adjustments or refunds would be made. I will contact you with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Tiekie
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have your account reconciled. All necessary adjustments or refunds would be made. I will contact you with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***