NO ASSISTANCE AND RUDE CONSULTANT!!!

I was debited R1211 from my account. I called earlier to get assistance and the consultant I spoke to was completely unhelpful! I requested a URL listing for the charges so that I can check and confirm if it was valid. <br> The consultant logged a call for me and told me that it would take 7 working days and that there is no other way to assist me How can a query take 7 freaking working days, MTN service is completely making me unhappy and I want you to know I will never again recommend you to anyone. I will tell as many people about your bad service as I can. <br> I requested a supervisor and this person said there is no supervisor and refused to put someone else on the phone. When I asked for his name, he put me on mute, I know he could hear me after I was saying Hello numerous times! I didn't hang up the phone and after I heard a sound on the other side I said to him that I wont hang up and I know he is there then he hung up the phone. <br> The ref no. he gave me was ***, I need resolution to my query & I demand that he be tracked with this number and that he call me to apologise. His behaviours was unacceptable! I am a paying client of MTN and I deserve to be treated with respect!