No assistance and lame excuses

I have been with MTN for so many years. I have had contracts that I upgrade on a regular basis. This year however I am really questioning my loyalty to MTN. On the one occassion it took almost 4 weeks for MTN to sort out a dual sim problem and it probably would have taken longer if I had not followed up. NOW I upgraded my phone in January 2020. In February 2020 my phone stopped working. After all the regular checks it definately isnt the charger or the cable. We went to Apple and they advised us that we would need to go to MTN because the warranty lies with them. I went to the MTN in Woodmead and explained my story. The consultant went away with the phone to speak to a mananger only to come back 5 minutes later and say they will not assist me as the warranty is void because the phone is BENT. The phone is not bent, if you put if flat on the table it is raised slightly because of the CAMERA. I was so angry. I walked to a shop a couple of meters away and they have taken the phone in for assessment and it looks like its the battery. MTN are not interested in helping but they quick to take your money. What is the point of upgrading and having a warranty when people in MTN are not interested in helping you. I have now had to pay to get my phone fixed even though it was under warranty. I mean the phone is 2 MONTHS old. I have always recommended MTN to whoever asks me, now I am going to tell them to go elsewhere.