kJ
kobus J
1 reviews | Active since Sept 2015
23 Feb 2016, 10:40
NO ASSISTANCE
Hi<br> <br> I have been calling and no answer call cuts *** sending email no reply the other reference number I delete at least once a week I send them email never a respond from both email work n personal, below is few reference number I got I sit with my headset on to call them every day no answer and mtn customer service cant help me at all so how can I get assistance ? please email me if you require further information.<br> <br> #***5 #***1 #***5 #***5 #***2<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 10:08Hello kobuspaige,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 10:08
Official
Hello kobuspaige,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,