no assistance

Got there to find out the reasons why I wasn't getting any network on my phone even I have data, explained to them that I havent had internet connection for almost two days now, and he just restarted my phone and told me what I already know that there is no internet and there is not the can do abut it. And I asked if they can call the centre and consult with a technician they refused and gave me attitude and told me they way don't care about my problem 'cause they're just an MTN franchise and I had to leave because everything just got heated and was mad, tried contacting MTN on Twitter and the call centre but no one seems to care about my problem,my boyfriend pays this contract for me and never misses any payment, but I never get the service we pay for, I need to be reimbursed for he two days that I stayed without internet. Thank you