WB
Wade B
1 reviews | Active since Aug 2012
01 Oct 2015, 12:20
NO ASSISTANCE
So yesterday my phone was ****** it has since taken me almost 30mins on the phone to get hold of someone in your insurance team only to be told this person is only the reception. And was then put over to yourinsurance team once I come over to the right department I get to an IVR system only to have the call cut as the system dose not work! I am now left with no handset but I have insurance with mtn like where dose that leave me it seems like everyone is just passing the buck please can someone get hold of me asap
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Oct 2015, 13:34Hello wade001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the insurance department for urgent attention and to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the insurance department for urgent attention and to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Oct 2015, 13:34
Official
Hello wade001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the insurance department for urgent attention and to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the insurance department for urgent attention and to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,