1 reviews | Active since May 2012
No assistance
<p>I had an account with MTN for a contract the account was sent for collection or sold to MBD. I was paying he account directly to MTN. I've requested numerous times from MTN how much is still owing on the account without any help. Also MBD keeps asking for payment for the the MTN account when yoiu ask for a statement or clarity to determine wheter you paying the principal debt or now paying their lcollection fees their agents are just rude and unproffessional. I wish MTN can be of assistance to their client and former clients.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or ID number in order to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or ID number in order to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***7