NO ASSISTANCE
<p>I am re locating to the UAE on the 30th of December. My upgrade is due 10 January. I have been struggling to get hold of the retention department at MTN for the last week via emails and phone calls to lift the restriction in order to upgrade earlier. No assistance, no feedback, no nothing. I am seriously considering moving to cell c or vodacom after all these years at mtn. How diffican it be to let me upgrade 15days earlier, even if I have to pay a premium? earlier</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the retentions division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the retentions division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***