No Assistance [#***5]
<p>I sent a mail to retentions but havent received a response - its an emergency and no one is assisting me in the call centers. I have transfered from one division to the next, I have been on the phone since 10 this morning and I still have no answer or resolution to my problem.</p> <p>Reference number on the matter is [# ********** 5]</p>
Good morning Leya
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, I have contacted the sales department and there will call you back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
Good morning Leya
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, I have contacted the sales department and there will call you back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,