MM
Morumo M

1 reviews | Active since Feb 2013

02 Jul 2015, 14:00

No areas of contact!!!

Hi. My account was suspended by MTN although payment had been made to settle the account. I tried co call MTN directly to query why my account was suspended. However both the call centre and self help services have been shut down. Thus I am unable to get in touch with anyone to sort out my issue. This is unacceptable for a service provider to not provide any means of contact for its customers to contact it. My account is still suspended and I am unable to make use of my cellphone despite the fact that my account has been settled. Please can this be resolved ASAP.

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2015, 10:00
Official
Hello morumo,

Thank you for taking time to raise your concerns with MTN.

Please note that your query has already been resolved.

We apologise for the inconvenience caused.

Warm regards
Tshepiso
MTN Service Provider
REQ:***