No appreciation for loyal customers

I am a very disappointed customer today

I have been a loyal customer for years and it feels like mtn doesn’t appreciate loyal customers.

My account is in arrears but if you check my account I have made payments every single month so far. It’s not that I stop payment. I really try to pay as much as possible.

I have made an arrangement to say my full outstanding balance will be paid by the 31st of March. The lady I spoke to was polite and helped me with the arrangement.

Today my lines are suspended and I hear my account is at legal. This is very sad to me as I need this lines to do my work. No work no income for me.

Please do yourself a favour and check my account I really pay every month.

All I ask is please help me to deactivate my lines. My work is important and I need the income.

I have been trying to email but get no answer. Here is all my reference numbers

********** 7 ********** 8 ********** 8 ********** 5 ********** 4 ********** 7 ********** 6 ********** 1 ********** 0 1- ********** 4926

Please I plead with you please reactivate my lines. My income depends on it. Will make full payment on 31st.