No apology, just turnaround time

Instead an apologizing for interrupting my services, you choose to highlight your turnaround time

48hrs from which day exactly?

Please take me through the response time, did MTN meet mine?

On the 12th March at 23h42 a credit note was passed and now today it’s the 19th March and I haven’t received any confirmation

I was then suspended on the 14th March, I flagged this at 09h11? Lines were only opened Friday night, 16th March.

What penalty does MTN pay for inconveniencing me and my family? But yet we keep on being penalized for paying?

Now I am expected to pay early termination? While we are being bul**** by MTN, who is happy to take our money without delivering services paid for

As far as it goes, MTN bridged this contract and now it’s MTN turn to be inconvenienced

I am exhausted from repeating myself. Please forward all the correspondence to your retentions team and ask them to call me, let’s see if they meet the 48hrs response policy