WR
Werner R
1 reviews | Active since May 2015
28 May 2015, 10:16
No APN with Afrihost
From of the 20th May until today I still cannot connect to Afrihost APN on my android phone.<br> Afrihost have been logging querries with MTN Business and following up on a daily basis.<br> <br> My contract data charges on MTN is going through the roof as I cannot connect to my Afrihost data package.<br> <br> Could some please fix this...!<br> <br> Regards<br> WR
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 10:37Hello WernerRix,
We are truly sorry for the inconvenience caused for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the complaint directly to our Technical Helpdesk and requested that you be contacted directly with assistance.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the complaint directly to our Technical Helpdesk and requested that you be contacted directly with assistance.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 10:37
Official
Hello WernerRix,
We are truly sorry for the inconvenience caused for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the complaint directly to our Technical Helpdesk and requested that you be contacted directly with assistance.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the complaint directly to our Technical Helpdesk and requested that you be contacted directly with assistance.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,