cO
christo O
1 reviews | Active since Apr 2015
17 Apr 2015, 13:25
No answers at all!
Thembi is a manger and Rebeka is a rep. i bought my blackberry 9720 on the 01/10/2015 at house and home in pretoria mayville,then it started to show a white screen on 03/24/2015 and i took it back to house and home in mayville mall.and they sent it in for repairs at MTN High volume repair center in midrand,they have 21 days to repair the phone and today is the 22nd day and all they keep telling me is they dont know whats going on.nor the manger(thembi) or the rep.(rebeka) is answering me so could you please help me hello peter i payed R2500 cash for the phone and it didn't last me 3 months i just want a new phone or that one fixed.
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MTN South Africa's replyOfficial
02 May 2015, 13:58Hello christo1991,
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused. We understand your frustrations in this regard.
We note however that you did not provide the IMEI or the job card number for the handset for us to investigate and advice accordingly.However this has been escalated as a service concern to there relevant functional unit.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused. We understand your frustrations in this regard.
We note however that you did not provide the IMEI or the job card number for the handset for us to investigate and advice accordingly.However this has been escalated as a service concern to there relevant functional unit.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply02 May 2015, 13:58
Official
Hello christo1991,
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused. We understand your frustrations in this regard.
We note however that you did not provide the IMEI or the job card number for the handset for us to investigate and advice accordingly.However this has been escalated as a service concern to there relevant functional unit.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused. We understand your frustrations in this regard.
We note however that you did not provide the IMEI or the job card number for the handset for us to investigate and advice accordingly.However this has been escalated as a service concern to there relevant functional unit.
Regards,
Nomonde.
REQ:***