NO ANSWERS AND MY AIRTIME JUST FANISHES

Today i have spoken to 6 people at MTN. EXTREMLY UPSETTING AND TIME WASTING. I did not take the names of the first 3 people i have spoken to but there after i have spoken to Vusi, Andlile, Nhlahla ,Nlotando & Luyanda. So i loaded R12 airtime this morning and tried to make a call whereas the call just ended. I tried calling another number, once again also just ended. tried a 3rd number and the same thing happens. I then call the agent who can’t give me a reason, the 2nd agent tells me that they logged a call still with no reason and the 3rd person i speak to i ask to speak to a manager she then drops the call in my ear. I then speak to Vusi who advises me that my sim card line has been closed and he opened it again and my line is now working. After ending the call i tried making a call which i still am not able to do. I then received a sms saying that MTN has received my payment and my line will be reactivated within 2 - 24 hrs, I don’t understand why it was deactivated in the first place where as the payment was made on the 25.08.2018 already and today is the 20th. so far MTN has already wasted half of my day putting me on hold and wasting my time saying the problem has been resolved where as it never was. So having to call back every time made the problem even worst as the agents are giving me wrong information. Lastly I have spoken to Luyanda who has absolutely no respect and keeps telling that I don’t have airtime to make a call but she can’t explain what happened to my airtime loaded whereas i could not make a call. SO WHERE DID MY AIRTIME GO TO? I call about not being able to make calls then my airtime disappears as well. I then speak to the manager who i can hear is also getting irritated whereas I’m already irritated with the service received from them. THIS is not on, i still cannot make outbound calls and also to top it all off i receive this SMS from MTN "We've Received you payment and are reactivating your services, which could take between 2 and 24hours" SO MTN, why did you deactivate my service in the first place where as you received your payment EVERY MONTH!! This is not the first time im having issues with MTN and their CUSTOMER SERVICE is DISGUSTING.