JV
Jeanne V
1 reviews | Active since Oct 2013
19 Jun 2015, 10:57
No answer when phoning National Call Centre
Good day<br> <br> Its now two days that I'm trying to reach the national call centre to get information with regards the data usage on my phone and possibly changing my data options.<br> <br> Yesterday I was listing to their music for 45min and today another hour of music. Nobody answers. I tried the accounts option and technical option.<br> <br> Absolutely disgusted. <br> <br> Thanks
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Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 11:10Hello cjdevilliers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial action our call centre had limited human resources. However the situation has normalised. Please do try calling us again we will gladly assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial action our call centre had limited human resources. However the situation has normalised. Please do try calling us again we will gladly assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
MTN South Africa's reply23 Jun 2015, 11:10
Official
Hello cjdevilliers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial action our call centre had limited human resources. However the situation has normalised. Please do try calling us again we will gladly assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial action our call centre had limited human resources. However the situation has normalised. Please do try calling us again we will gladly assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***