PM
Pieter M
1 reviews | Active since Jun 2010
09 Mar 2016, 12:33
no answer when dialing 808 - holding on for 3 hour
my account has been suspended for some reason. however there is no one to contact except the 808 number. When dailing this number there is no answer. I have been holding on for more than 3 hours to getr to the resolution however no answer. When I go to MTN they just say I need to contact customer service on 808. it is ridiculous trying to resolve a unknown problem when you cannot reach them. <br> <br> so ridiculous and frustrating.
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MTN South Africa's replyOfficial
10 Mar 2016, 16:29Hello Mr PH,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your line is suspended because the debit order that was scheduled for the 01 March 2016 came back unpaid and your MTN account is currently behind with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your line is suspended because the debit order that was scheduled for the 01 March 2016 came back unpaid and your MTN account is currently behind with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply10 Mar 2016, 16:29
Official
Hello Mr PH,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your line is suspended because the debit order that was scheduled for the 01 March 2016 came back unpaid and your MTN account is currently behind with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your line is suspended because the debit order that was scheduled for the 01 March 2016 came back unpaid and your MTN account is currently behind with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***