No answer since June

Good-day <br> I cannot express my anger towards MTN's service . Ive been trying to get hold of the insurance department since June 2015 to collect a damage phone . I have emailed called and called and emailed and emailed and still to date no response . I have sent a claim form on the 26/06/2015 to [Email Removed] with no response . I have been paying insurance to your company and i think it would be common courtesy to at least send out a message to all your customers apologizing for the interupption in services or at least inform us what is going on at your offices . <br> So i now ask you kindly to get someone to pick up this phone immediately and arrange for a replacement ASAP . I will not tolerate this patehtetic service while MTN happily deducts my insurance premium monthly .<br> You can contact me on *** as my cell number is not working \obviously"! """