No answer phoning customer care

I have been trying to call customer care for the past 2 days and still i haven't gotten through. Every time when i choose an option to speak to a consultant the call drops. I have tried choosing different options and everything else but not getting through. This is so frustrating and really not good on your side. I need to query my account as it's been billed more than what is suppose to be debited. I don't have a chance to go in the store that's why i always phone in. I need to have this resolved soonest.