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Abigail I
1 reviews | Active since Feb 2014
29 Mar 2016, 11:43
NO answer on telephones
I have been calling the number on MTN's website for their george office in York street. I have called 4 times and no answer. Why do you put a number on your website if it does not work or if there is no one to answer the phone. I was there on saterday for my upgrade and their system was offline. I have to go back today but just wanted to confirm if they received stock today so i would not have to go if my phone has not arrived, but do I get an answer? NO!!!
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MTN South Africa's replyOfficial
30 Mar 2016, 10:30Hello Abizaine,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've notified the store to make contact with you, confirm if the device you want is in stock and possibly get the upgrade done as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've notified the store to make contact with you, confirm if the device you want is in stock and possibly get the upgrade done as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Mar 2016, 10:30
Official
Hello Abizaine,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've notified the store to make contact with you, confirm if the device you want is in stock and possibly get the upgrade done as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've notified the store to make contact with you, confirm if the device you want is in stock and possibly get the upgrade done as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***