DC
Dawie C
1 reviews | Active since Jun 2015
09 Jun 2015, 13:53
no answer on email or call centre line
Have received two accounts with excessive billing. I have send emails to customercare quering the billing and even tried to phone the customer care numbers. I have hold on for more than 20 minutes at a time for two consecutive days and no one answers?<br> <br> maybe Ombudsman will be my next action?<br> shocking service from MTN!!!!
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MTN South Africa's replyOfficial
12 Jun 2015, 08:56Hello dawiec1969,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department. We anticipate a resolution of the issues within the shortest period possible as your query has been escalated (REQ:***.)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department. We anticipate a resolution of the issues within the shortest period possible as your query has been escalated (REQ:***.)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply12 Jun 2015, 08:56
Official
Hello dawiec1969,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department. We anticipate a resolution of the issues within the shortest period possible as your query has been escalated (REQ:***.)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department. We anticipate a resolution of the issues within the shortest period possible as your query has been escalated (REQ:***.)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***