1 reviews | Active since Feb 2013
No answer on customer service call centre!!!
Hi, i have been calling 808 (customer service) for days now and i keep getting no reply or get cut off. I am trying to cancel my contract (which has expired now on Month to Month) and to port the number as i want to keep my number. i have probably called 808 40times today alone and still no answer! this is ridiculous!!!! I need to cancel it today otherwise i will need to pay for another months Subscription which i am not willing to do. I know MTN is having a strike but does this mean that all your services STOP?!?!?? The MTN Stores can't help and they just lift the shoulders and say sorry we can't do anything call 808. NOT Acceptable. I will be sending this email through to your customer service as well and i am refusing to pay that extra month subscription if this can't be sorted out ASAP!!! I see this as a problem from MTN and not my own therefore i should not have to pay for another months subscription.<br>
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the contract was cancelled on the 20/06/2015, however, you will be invoiced for May from 20/05/20150 to 20/06/2015 as the usage is billed one month in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the contract was cancelled on the 20/06/2015, however, you will be invoiced for May from 20/05/20150 to 20/06/2015 as the usage is billed one month in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***