RM
Razia M

1 reviews | Active since Oct 2017

11 Oct 2017, 20:02

No answer on contract line 808

For 2 days I have tried to speak to an agent to activate my sum card. Nobody seems to be working in the contract department. I'm irritated and disgusted. I'm a loyal MTN contract holder for 20 years and have never experienced such pathetic excuse.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2017, 13:26
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We apologize for the delayed response.

We do pick up that the sim swap for cell number *** is active on the network.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,