RK
Ronel K
1 reviews | Active since Jun 2009
02 Jul 2015, 11:16
No answer on charges query
On 21/05/2015 at 08:58:29 I sent an email: \I'm a topup customer. This morning I had R24 Anytime minutes available and 13 sms's. I made a phone call that lasted 17 mins and 8 seconds. I received 5% discount on my call. After viewing my balances I had 0.00 minutes and 0 sms available. What happened with my balances? I'm really unhappy with the services received from MTN lately. Please get back to me urgently."<br> <br> On 29/06/2015 at 08:59:34 I received a reply: \""Thank you for emailing Customer Care.<br> We apologize for the delayed response.<br> Please make sure of your application are closed and please note that ccontent charges is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them.You are currently subscribed to Integrate.\""<br> <br> First"
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 15:02Hello rkolver,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that according to our records, for the time period specified, the airtime balance of R4.91 was depleted accordingly. We also note that most of the usage is also data related.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that according to our records, for the time period specified, the airtime balance of R4.91 was depleted accordingly. We also note that most of the usage is also data related.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 15:02
Official
Hello rkolver,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that according to our records, for the time period specified, the airtime balance of R4.91 was depleted accordingly. We also note that most of the usage is also data related.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that according to our records, for the time period specified, the airtime balance of R4.91 was depleted accordingly. We also note that most of the usage is also data related.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,