SD
Shandre D
1 reviews | Active since Nov 2015
14 Apr 2016, 16:39
No answer on calls and my line is suspended
Please assist URGENTLY!!! my word.<br> my line is suspended now that i have upgraded. why the hell can't the SP just increase the credit limit when they do a damn upgrate.<br> my line is now suspended again because i have reached my limit.<br> just activate my Line mtn and increase my credit limit so that i dont get suspended again because i pay my cellphone account every month on time. stop being so useless for 1s. gees i am so fed up of mtn's poor client service.<br> <br> HELP ASAP!
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Replies (1)
MTN South Africa's replyOfficial
16 Apr 2016, 10:46Hello ShandreDaniels,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit has been increased on your account. Your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit has been increased on your account. Your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Apr 2016, 10:46
Official
Hello ShandreDaniels,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit has been increased on your account. Your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit has been increased on your account. Your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***