RC
Richard C
1 reviews | Active since Aug 2009
19 May 2015, 17:17
No Answer on 808
I am trying to cancel 3 contracts but I am not receiving any response from e-mails to customer care and when I try and phone get the message \we are experiencing high call volumes"whenever I call (from Canada!!!!).<br> <br> """
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Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 10:58Hello rjc,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
If you can also just write details to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
If you can also just write details to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply22 May 2015, 10:58
Official
Hello rjc,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
If you can also just write details to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
If you can also just write details to us on your issue, we will try and resolve as best we can.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,