DJ
David J

1 reviews | Active since Mar 2015

16 Mar 2015, 13:32

No Answer on ***.

I struggle to get passed your automated machine. It asks me to insert the mobile number and every time it says \The number is invalid". After trying a hundred billion times it finally accepts it. Then I wait for 30mins plus and eventually the machine hangs up on me. Which now means I have to try from scratch to get passed your machine again. This is not a free number and costs me every time. I can' find any other number for the insurance department. We are waiting for a claim now for over 3 weeks and no one gets back to us! I tried e-mailing [Email Removed] to contact me. I left them 2 numbers to contact me on. I eventually got a reply saying they couldn't get hold of me (Bull S***) and I must contact them on ***!!! Back to Square 1.<br> Please Please Please Please Sort out your machine and staff!!! I'm going bald trying to contact you!!!<br> We pay you for a service which we get none of!!!<br> <br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2015, 11:06
Official
Hello Iamdave,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***