SD
Sandra D
1 reviews | Active since Mar 2009
29 Jan 2016, 14:09
No Answer on ***
I have been trying to get ANYONE at the Insurance section to speak to me for a week now. I have tried *** and have spent up to 30 min listening to all the fantastic services offered by MTN once I speak to a consultant. I have yet to speak to a person.<br> <br> I have sent 5 emails I think to [Email Removed] and that is also an exercise in futility. I then spoke to the lady at 808 who told me to rather come into a store, for faster and efficient service ! <br> <br> If I can avoid going into a service centre I do. At all costs. <br> <br> It would be wonderful if someone at MTN insurance would just answer a phone or an email !!<br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Jan 2016, 16:23Hello Meridian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply30 Jan 2016, 16:23
Official
Hello Meridian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
