LB
Lilian B

1 reviews | Active since Jul 2015

21 Jul 2015, 12:20

No answer, no feedback, misleading contract

I have been on a contract with MTN for 5 months, and they have INCREASED my monthly contract fee, surely this is not acceptable as I signed a 24month contract for that amount.<br> I have been trying to contact the Eastgate branch for more than a week. I once got through to Isaac who sold me the contract, and simply requested to be sent my contract, he said he would get back to me, which he did not, and ever since there has been no answer at the store.<br> It seems now that my sms bundle and data bundle that came with the contract was actually a once off amount, and not monthly like a contract should be, this is really frustrating.<br> I tried phoning the customer care center which forever has a high call volume (no surprise there) and then the line eventually just gets cut off.<br> VERY ANNOYED

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2015, 16:01
Official
Hello lilybester,

Thank you for taking time to raise your concerns with MTN. We value and appreciate your input in this matter.Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call charges and monthly service fees that the Service Provider can charge and this includes our promotions.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Regards,
Felicity
REQ:***

Best regards,