TN
Tricia N
1 reviews | Active since Mar 2015
19 Mar 2015, 11:05
No Answer - Holding for 1HR & Still Holding
MTN! 808 - I've been holding for 1 hr & 8 seconds - I receive an answer and it cuts off! within seconds! I have now tried 5 times and keep getting disconnected immediately. <br> <br> This is not the first occasion - It seems to be a regular issue. MTN - CALL ME BACK. I'm tired of your pathetic non existent services! Now i may loose my number just because none of your staff can answer my call! UNIMPRESSIVE!<br> <br> Call Me Back ASAP!
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 12:37Hello AppallingService,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved,per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved,per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
MTN South Africa's reply01 May 2015, 12:37
Official
Hello AppallingService,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved,per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved,per reference number ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***