no answer from TIM or Management team after a week

Hi<br> On the 13 Oct 2015 I wrote a complaint on Hello Peter about the service from MTN if you have a problem with your phone. My Sony Experia Compact had a memory problem and I had to format the phone on a monthly base and when I restarted the phone 3weeks ago the phone locked, although I don't have any passwords on the phone.<br> When I went to Carnival Mall to and asked the lady to send the phone to the insurance she informed me I should phone the Insurance myself and short out the problem<br> Tim rep**** on the 13 Oct 15 to my complaint and said Management team will be in contact with me shortly to confirm collection.<br> I noted another complaint was added on hello peter in Jan where a man said Tim will contact him and even after 3 weeks he didn't get any response. Am I also going to wait 3 weeks + for a response.<br> <br> Please contact me urgent, i cannot see how this can take a week and i have been struggling for 4weeks now!!!<br> Hope above finds you well!<br> Elrike