No answer from RETENTIONS. *** SERVICE. PATHETIC

I have been calling your retention team since the 30th November 2020 and everyday thereafter with no one picking up my calls. How can one be on hold for over 2 hours without an answer from ur call center? Pathetic service, your walk in in Alberton City are just as lazy, uncaring, unfriendly and don't give a damn. All they told me was they can't help I need to speak to the call center retentions. I got a raw deal from ur 3rd party guys wrt to the data they promised. I now have data that I can't even use. ***?? ure quick to debit my account and too slow to act on my complaint. I want someone to call me urgently before I contact ur CEO.