No answer from MTN Pavilion

Went in for an upgrade, staff loitering outside the store and the minute I got closer I was asked if I needed help - got off to a good start but that is where it ends, Pavilion store opposite Gloria Jeans. The phone that I wanted was not "in stock" so I completed the paperwork and was told that head office will deliver the phone to the store within 2 days. Gave them 2 days + weekend and 1 more day and called - was told that there were no deliveries so I must be patient as they will let me know when it arrives. Called 2 days later, not yet delivered - chatted to the manager she advised that she will call me back. Call back was from the consultant who advised the phone is NOT IN STOCK !!!! Asked to cancel the process immediately. A few days later I popped into another store to upgrade and guess what, the process was not cancelled. Whilst in the new store I could not get ahold of the store telephonically and to top it off I have been trying for the last 2 days. I guess the only was forward now is to change service providers (18 years later).