CW
Carmen W
1 reviews | Active since Jan 2011
06 Jul 2015, 14:46
NO ANSWER FROM MTN CUSTOMER SERVICE!!!
Why am I struggling for DAYS to get someone to answer the 808 number?? I WANT MY CONTRACT CANCELLED AS FROM 30 JULY 2015!! its not my problem that your service sucks! Consider this my 30 day notice! I want a telephone call as confirmation that my contact has been cancelled. <br> <br> To think I was going to extend my contract.
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 17:49Hello angry222,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Jul 2015, 17:49
Official
Hello angry222,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***