1 reviews | Active since Aug 2014
No answer from call center and account suspended
My account was suspended on 16 March (although payment was made). I have sent proof of payment yet my account is still suspended and I cannot get through to a consultant at the call center. I have been trying since yesterday morning to get through and all I get (FOR THE WHOLE DAY) is \our call center is currently experiencing high call volumes". I started phoning again at 8:05 this morning (17 March) and I am still getting the same message!!!!<br> <br> How can I sort this problem out if I cannot get through???? Also...how can the call center be experiencing high call volumes for this length of time?? As I am typing this I am on the phone to the call center and have been for 50 minutes!!! REALLY?????? <br> <br> This is unacceptable"
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the barring on the line was removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the barring on the line was removed. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***