1 reviews | Active since Sept 2014
No Answer- change from contract to prepaid
At the beginning of the month I emailed mtn customer service with regards to migrating my sim from contract to prepaid I was informed that I should do this migration the next day after my contract expired. I received another email days later asking me for some personal details so that mtn can process my request, I sent through all what they requested and never got a response to date. My contract expired on the 26/05/2015 and now I am on the line waiting for have over half an hour for someone to help me migrate . What is going on?? It keeps going to a call center agent who doesn't pick up!!!! The reference I received from customer care when I emailed is ***. I need assistance as I don't expect to pay anymore for this contract
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***