CK
Charles K
1 reviews | Active since Mar 2009
15 May 2015, 11:26
No Answer Call Centre
For 2nd month I have had high bills, but unable to get through on the 808 call centre number. Tried phoning numerous time, sometimes holding for 10+ mins without answer, or call cut off. Also want to cancel my recurring data bundle at the same time. Even sent emails to [Email Removed] I get mail read reports, but no response. I have been a MTN customer for round 10 yrs, but think it is time to switch at end of contract period. Their service SUCKS!!! I wrote a report around end of April, and haven't even had feedback on that either.
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MTN South Africa's replyOfficial
15 May 2015, 16:59Hello charliek,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant department. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant department. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 16:59
Official
Hello charliek,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant department. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant department. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Best regards,